Suite: Account

Note: It's no longer possible to sign up for the Suite but you can sign up for Basecamp 4! (Or Basecamp 2 or Classic, if you prefer.)

Jump to:

Looking to cancel or break apart the Suite? Head here instead.

How do I change the Suite name?

To change your Suite name go to Launchpad and click “Manage your account.”

Screenshot of the Suite Launchpad with the

On the next page click the link that says “Change your company name." Changing this will change the bold name on your Launchpad and the name listed on your Suite invoices.

Payment options

We’re only able to accept payments via credit card. Charges for account usage are generated automatically. All payment processing is handled by an outside company. We don’t have a billing department that can process checks or invoices.

If you’d rather not have a monthly charge on your credit card, you can set up a lump sum payment. The account owner can set up a lump sum payment option in the 'Account' tab in Basecamp. If you choose this option, we’ll charge the card on file for the amount you choose to pay upfront, then we’ll take your monthly fee out of that paid amount.

You’ll still get an invoice each month, and when your lump sum is running out, we’ll send you an email to let you know.

Screenshot of the

Updating your credit card

To update your credit card, go to any application’s Account page and click “Update card.”

Here's how it looks in Basecamp Classic:

Screenshot of the

In Backpack:

Screenshot of the

In Campfire:

Screenshot of the

In Highrise:

Screenshot of the

How can I change my Suite plan?

To upgrade or downgrade your Suite, go to Launchpad and click “Manage your account.” You’ll need to be the account owner in order to do this.

Screenshot of the Suite Launchpad with the

On the next page you’ll see the other plans to upgrade or downgrade to:

Screenshot of the Upgrades section with the

Upgrades and downgrades take effect immediately. The new monthly rate begins at the start of your next billing cycle.

Not seeing a downgrade option? You can only downgrade to a lower plan if you have equal or less than the requirements for that account.

For example, if you have 9 Highrise users, you can’t downgrade to the Basic plan unless you delete some users.

How many conference call minutes are included with each plan?

Each Suite plan includes a different number of conference call minutes:

Starter – 500
Pro – 750
Elite – 1000
Now that you know how many minutes you have, check this Conference Call Setup article to see how to easily start those calls with your team.

How do I find or send invoices to someone else?

The owner of the account can access all paid invoices in the 'Account' tab of any application.

Screenshot of a list of paid invoices

And you can choose to send invoices to another person or add in any custom notes (like your full company address or special tax information) here as well! Just click the "Change your invoice setting" link to make those changes.

Screenshot of an arrow pointing to the

Screenshot of the