Logging in

You can login to any account by going to the Launchpad.

One of my users forgot their password. How can I get them logged in?

If one of your users forgets their login, they can click the "Forgot your password?" link located on the login page.

They’ll then enter the email address associated with their login ID.

Basecamp admins can also send a password reset email by going to the All People page. Click the ‘Edit’ link under the user’s name. You’ll see a password reset link on the Edit page.

How do I enable two-factor authentication for logging in?

Add another layer of security to your account by enabling two-factor authentication. Every time you sign in, we’ll ask you for a code from an authenticator app.

Two-factor authentication will be applied to all the accounts you access with your ID. You’ll also be prompted for a code on mobile devices.

Set Up

1. Click Login & Security in the Launchpad.

2. On the next page, click on “Set up 2FA” and follow the on-screen prompts. Be sure to save your recovery codes somewhere safe! You’ll need those codes to access the account if you ever lose the ability to log in with your authenticator app.

3. Follow the steps after you click that button, and you should be up and running with 2FA in no time.

How do I turn off two-factor authentication?

1. Click Login & Security in the Launchpad.

2. Click “Change 2FA settings…” where you’ll be able to configure another authenticator app or disable 2FA completely by clicking on “Disable two-factor authentication…”

What if you can’t get a code from your authenticator app?

If you are having trouble with two-factor authentication because you lost your phone or no longer have access to your authenticator app, use one of the recovery codes you saved during setup.

If you don’t have a recovery code but you’re logged into a different browser session, you can get your recovery codes and update or disable your two-factor authentication settings.

1. Click Login & Security in the Launchpad.

2. Click “View recovery codes” to obtain a single-use code or on “Change 2FA settings…” where you’ll be able to configure another authenticator app or disable 2FA completely.

How do I link my account with third-party products or RSS feed readers that integrate with 37signals products?

You’ll need to use your authentication token for feed readers and third-party products. (Tokens are codes you can type into certain products to allow the products to access your data. Be careful with your tokens — anyone who has your tokens can access your data.)

You can find the token on your My Info page of the product you want to access. Scroll to the bottom and click on the link that says “Show your tokens.” One token will give you access to that product’s API, the other can be used with feed readers.