Suite: People

How do I add or remove someone?

To add or delete a user, go the Launchpad and click “Add/remove people." Here you’ll see options to add users to your entire Suite.

Once added, you can choose which products each person can access and if they should be an admin. Deleting someone from the Suite will remove them from all products.

How do I make someone an admin?

To make a person an admin, go the Launchpad and click “Add/remove people”. Here you’ll see options to add users to your entire Suite.

Next, click the “admin” checkbox next to the person’s name to make them an admin.

Admins in your Suite are global across all products, so if someone is made an admin, they'll be an admin in Basecamp Classic, Backpack, Highrise and Campfire.

If a person is an admin, they cannot be deselected from products. They must have access to all products to be listed as an admin.

What is an account owner? How can I change the account owner on my account?

The account owner is the person who originally set up your account. The account owner is the only person who can up/downgrade plans, change credit card billing information, and cancel accounts.

To change account owners, the current account owner needs to click on the “Account” tab:

Then scroll down to the “Change account owner” section and choose the person whom you want to be the new account owner.

I'm the owner or admin for my account. Why can't I update my user's personal information or their photo?

The only person who can see someone’s login and change it is that person.

Although we used to allow admins and the account owner to see and change other users’ information, we don’t allow that anymore since it’s not a secure way to handle account administration.